Compensation
Housing Ombudsman compensation calculator
Estimate what the Housing Ombudsman might award — based on 60,680 real awards from published determinations, not a generic percentage of your rent.
Estimate your award
Estimated Ombudsman award
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Range shown is illustrative, derived from real awards for this issue adjusted for duration and impact.
What the Ombudsman actually awards, by issue
Median and typical range of compensation ordered in published determinations, by issue. Each decision counts toward every issue it involved.
| Issue | Awards | Typical (median) | Usual range | Highest |
|---|---|---|---|---|
| Complaint handling delay | 7,372 | £500 | £250–£1,000 | £358,282 |
| Repairs delay | 7,343 | £550 | £250–£1,000 | £358,282 |
| Communication failure | 6,932 | £500 | £225–£900 | £12,900 |
| Leak water ingress | 4,050 | £653 | £300–£1,225 | £358,282 |
| Damp and mould | 3,759 | £700 | £350–£1,320 | £358,282 |
| Record keeping | 3,490 | £600 | £300–£1,098 | £13,410 |
| Window repair | 3,118 | £600 | £300–£1,200 | £358,282 |
| Door repair | 3,043 | £450 | £200–£800 | £16,875 |
| Asb | 2,372 | £425 | £200–£850 | £12,900 |
| Heating hot water | 2,358 | £550 | £250–£1,133 | £13,410 |
| Roof repair | 2,269 | £500 | £250–£1,000 | £358,282 |
| Kitchen repair | 1,330 | £408 | £200–£800 | £358,282 |
| Service charge | 1,296 | £350 | £175–£700 | £10,000 |
| Disrepair | 1,277 | £700 | £350–£1,450 | £16,875 |
| Garden maintenance | 1,181 | £350 | £180–£650 | £7,300 |
| Decant | 1,146 | £950 | £450–£2,000 | £16,875 |
| Bathroom repair | 1,087 | £450 | £200–£800 | £9,900 |
| Wall repair | 1,065 | £400 | £200–£750 | £9,900 |
| Lift failure | 986 | £500 | £250–£1,000 | £13,410 |
| Carpet damage | 892 | £450 | £225–£900 | £9,900 |
| Flooring damage | 871 | £500 | £234–£850 | £9,900 |
| Stair repair | 731 | £350 | £200–£650 | £9,880 |
| Fence repair | 601 | £300 | £150–£600 | £4,100 |
| Insulation | 502 | £445 | £200–£850 | £7,500 |
| Asbestos | 490 | £500 | £250–£966 | £5,284 |
| Pest control | 436 | £409 | £200–£800 | £12,090 |
| Ventilation | 408 | £500 | £200–£900 | £358,282 |
| Balcony repair | 213 | £450 | £200–£720 | £2,500 |
| Garage repair | 62 | £250 | £100–£358 | £3,450 |
Source: published Housing Ombudsman determinations. Contains public sector information licensed under the Open Government Licence v3.0. (OGL v3.0).
Questions, answered
Frequently asked questions
How much compensation can I get for damp and mould from my landlord?
Across 3,759 published Housing Ombudsman determinations involving damp and mould where compensation was ordered, the median award was £700, with most falling between £350 and £1,320. The largest in our data was £358,282. Awards depend on how long the problem lasted, the impact on your health and home, and how the landlord handled it.
How does the Housing Ombudsman calculate compensation?
The Ombudsman does not use a fixed formula. It considers the length and severity of the failure, the distress and inconvenience caused, any quantifiable loss, and the landlord’s complaint handling, guided by its published remedies guidance. This calculator reflects the real awards that have resulted, not a percentage-of-rent estimate.
Is this compensation calculator accurate?
It is grounded in real data — 60,680 issue-level outcomes from published determinations where the Ombudsman ordered compensation. It shows what has actually been awarded for similar issues. It is indicative only: every case is decided on its own facts, and it is not legal advice or a guarantee.
Is going to the Housing Ombudsman the same as a housing disrepair claim?
No. The Housing Ombudsman is a free, independent service that investigates how your landlord handled the problem and can order compensation. A housing disrepair claim is a separate legal route through the courts, usually via a solicitor. The figures here are Ombudsman awards, not court damages.