Live from the official public record · OGL v3.0
The official archive filters by landlord name — and little else. Landlord Record turns 18,085+ published determinations into a database you can actually use: search the text, benchmark maladministration rates, track compensation precedent, and get alerted when a new finding lands.
Filter by landlord, outcome, issue, tenure, orders and compensation.
The problem
The Housing Ombudsman publishes thousands of determinations every year — each one a 5,000-word document naming the landlord, the failure and the remedy. It is the richest public record of how social landlords actually treat residents.
But it’s almost impossible to use. You can’t search the text. You can’t compare landlords. You can’t see trends, totals or who the repeat offenders are. After the Awaab Ishak inquest put damp and mould on the front page, that blind spot stopped being acceptable.
What we built
One place to find, compare and monitor Housing Ombudsman determinations.
Search the actual text of every determination — not just landlord names. Find the precedent you need in seconds, with filters for outcome, category, tenure, orders and compensation.
Try a search →
Every landlord, scored: maladministration rate, severe findings, total compensation ordered, top failure themes and a trend over time — normalised per 10,000 homes where we have the data.
Browse landlords →
See who the worst performers are by adverse findings, severe maladministration, damp & mould and compensation ordered. Sourced, ranked and ready to cite.
View rankings →
What does the Ombudsman actually award for a damp & mould case, a botched repair, a complaint-handling failure? Real ranges from real determinations.
See precedent →
Track a landlord or an issue and get notified the moment a new determination is published — often months ahead of any reporting.
Set up alerts →
Export results to CSV or pull structured decision data straight into your own analysis, dashboards or casework tools via the API.
Explore the API →Landlords use it to stay ahead of the Regulator. Lawyers use it to win cases. Journalists use it to find the story.
Monitor every determination against your organisation, benchmark your maladministration rate against peers, and catch systemic issues early — turning the Ombudsman’s findings into a compliance early-warning system instead of a nasty surprise.
Landlord Monitor
Find comparable determinations, see what landlords were ordered to pay, and build stronger housing-disrepair cases — without trawling thousands of PDFs. Alert on a landlord and never miss a relevant finding.
Plans for advisers
Ranked, sourced league tables and full datasets on landlord performance — every figure traceable to an official determination. Spot the patterns the fortnightly drops bury.
Explore the data
Understand what counts as maladministration, what landlords have been ordered to put right, and how to take your own complaint forward — in plain English.
Know your rightsA snapshot of live data in the index right now.
202119687 Local authority / ALMO / TMO
The Ombudsman found maladministration by Selby District Council for failing to address reports of damp and mould in the resident's home in a timely manner, causing distress and inconvenience. The landlord was ordered to…
202109625 Housing association
The Housing Ombudsman found maladministration by Peabody Trust for failing to address reports of damp and mould in a timely manner, causing distress to the resident. The landlord was ordered to apologise, pay…
202108799 Housing association
The Housing Ombudsman found maladministration by Broadland Housing Association Limited for its failure to respond adequately to reports of damp and mould. The landlord was ordered to apologise, pay compensation, and…
Start with a keyword, a landlord, or an issue. Narrow with filters for outcome, compensation, tenure and orders.
Open a landlord profile to see their rate, severe findings and trend — or a league table to see how the whole sector stacks up.
Save an alert on a landlord or issue and we’ll tell you the moment a new determination is published.
Trust & transparency
Every figure on this site traces back to a published Housing Ombudsman determination. We mirror the Ombudsman’s own findings, link to every original document, and never assert anything the Ombudsman didn’t decide. The data is reused under the Open Government Licence v3.0.
Browsing and landlord profiles are free forever. Upgrade for full-text search, alerts, reports and data.
£0
Search, filters, decision pages & landlord profiles.
See plan → Most popular£29/mo/mo
Full-text search, unlimited alerts, CSV export, compensation precedents.
See plan →£99/mo/mo
Performance reports, bulk export & API access.
See plan →£249/mo/mo
Watch your own org, benchmark peers, early-warning alerts.
See plan →A searchable database and analytics tool for the UK Housing Ombudsman’s published decisions. We take every determination the Ombudsman publishes, structure it, and let you search the text, compare landlords, track compensation and get alerts — none of which the official archive offers.
Every decision is sourced directly from the Housing Ombudsman Service’s published determinations, released under the Open Government Licence v3.0. We mirror the Ombudsman’s own findings and link back to every original determination so you can verify it. We never go beyond what the Ombudsman decided.
Browsing, filtering, decision pages and landlord profiles are free. Full-text search inside the decision text, unlimited alerts, exports, performance reports and API access are part of the paid plans.
Yes — that’s what the Landlord Monitor plan is for. Housing associations and councils use it to watch their own determinations, benchmark against peers, and get early warning when a new finding is published, before it becomes a headline.
Search every published Housing Ombudsman decision free — no account needed.