Selby District Council
202119687
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
Built on the official public record · OGL v3.0
Hold social landlords to account — every Housing Ombudsman decision, in one place.
The official archive lets you filter by landlord name and little else. Landlord Record turns 16,224+ published determinations into a database you can actually use — search the text, benchmark any landlord’s maladministration record, track compensation and get alerted when a new finding lands.
16,224 decisions · 1,795 landlords · £7,607,904 compensation tracked · sourced from official determinations
Landlord profile
London Borough of Lambeth
97%
Maladmin. rate
124
Decisions
£87,037
Ordered
Search 16,224 determinations
Filter by landlord, outcome, issue, tenure, orders and compensation.
The problem
Accountability is buried in 16,000 documents.
The Housing Ombudsman publishes thousands of determinations every year — each one a 5,000-word document naming the landlord, the failure and the remedy. It is the richest public record of how social landlords actually treat residents.
But it’s almost impossible to use. You can’t search the text. You can’t compare landlords. You can’t see trends, totals or who the repeat offenders are. After the Awaab Ishak inquest put damp and mould on the front page, that blind spot stopped being acceptable.
What we built
Searchable, comparable, monitored.
- Full-text search across every determination
- A performance profile for every named landlord
- League tables for the worst-performing providers
- Real compensation precedent by issue type
- Alerts when a new decision is published
Everything the official archive can’t do
One place to find, compare and monitor Housing Ombudsman determinations.
Full-text decision search
Search the actual text of every determination — not just landlord names. Find the precedent you need in seconds, with filters for outcome, category, tenure, orders and compensation.
Try a search →Landlord performance profiles
Every landlord, scored: maladministration rate, severe findings, total compensation ordered, top failure themes and a trend over time — normalised per 10,000 homes where we have the data.
Browse landlords →League tables & rankings
See who the worst performers are by adverse findings, severe maladministration, damp & mould and compensation ordered. Sourced, ranked and ready to cite.
View rankings →Compensation precedent
What does the Ombudsman actually award for a damp & mould case, a botched repair, a complaint-handling failure? Real ranges from real determinations.
See precedent →Alerts & monitoring
Track a landlord or an issue and get notified the moment a new determination is published — often months ahead of any reporting.
Set up alerts →Data & API
Export results to CSV or pull structured decision data straight into your own analysis, dashboards or casework tools via the API.
Explore the API →Built for everyone the findings touch
Landlords use it to stay ahead of the Regulator. Lawyers use it to win cases. Journalists use it to find the story.
Landlords & housing associations Know your record before the Regulator does.
Monitor every determination against your organisation, benchmark your maladministration rate against peers, and catch systemic issues early — turning the Ombudsman’s findings into a compliance early-warning system instead of a nasty surprise.
Landlord Monitor →
Solicitors & tenant advisers Precedent and compensation ranges in seconds.
Find comparable determinations, see what landlords were ordered to pay, and build stronger housing-disrepair cases — without trawling thousands of PDFs. Alert on a landlord and never miss a relevant finding.
Plans for advisers →
Journalists & researchers The data behind the headlines.
Ranked, sourced league tables and full datasets on landlord performance — every figure traceable to an official determination. Spot the patterns the fortnightly drops bury.
Explore the data → Residents
See how the Ombudsman ruled on cases like yours.
Understand what counts as maladministration, what landlords have been ordered to put right, and how to take your own complaint forward — in plain English.
Know your rights →Real findings, made legible
A snapshot of live data in the index right now.
Highest compensation ordered
All →- 1 London & Quadrant Housing Trust £589,052
- 2 London Borough of Hackney £444,560
- 3 Clarion Housing Association Limited £380,781
- 4 Peabody Trust £289,652
- 5 Southern Housing £218,277
Recent determinations
Browse all →Peabody Trust
202109625
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
Broadland Housing Association Limited
202108799
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
How it works
1
Search or browse
Start with a keyword, a landlord, or an issue. Narrow with filters for outcome, compensation, tenure and orders.
2
Compare & analyse
Open a landlord profile to see their rate, severe findings and trend — or a league table to see how the whole sector stacks up.
3
Monitor & act
Save an alert on a landlord or issue and we’ll tell you the moment a new determination is published.
Trust & transparency
Built on the official public record.
Every figure on this site traces back to a published Housing Ombudsman determination. We mirror the Ombudsman’s own findings, link to every original document, and never assert anything the Ombudsman didn’t decide. The data is reused under the Open Government Licence v3.0.
Free to search. Pro to dig deeper.
Browsing and landlord profiles are free forever. Upgrade for full-text search, alerts, reports and data.
Free
£0
Search, filters, decision pages & landlord profiles.
See plan → Most popularPro
£12+/mo
Full-text search, unlimited alerts, CSV export, compensation tool.
See plan →Professional
£49+/mo
Performance reports, analytics, bulk export & API.
See plan →Landlord Monitor
Custom
Watch your own org, benchmark peers, early-warning alerts.
See plan →Questions, answered
Frequently asked questions
What is Landlord Record?
A searchable database and analytics tool for the UK Housing Ombudsman’s published decisions. We take every determination the Ombudsman publishes, structure it, and let you search the text, compare landlords, track compensation and get alerts — none of which the official archive offers.
Where does the data come from? Is it accurate?
Every decision is sourced directly from the Housing Ombudsman Service’s published determinations, released under the Open Government Licence v3.0. We mirror the Ombudsman’s own findings and link back to every original determination so you can verify it. We never go beyond what the Ombudsman decided.
Is it free?
Browsing, filtering, decision pages and landlord profiles are free. Full-text search inside the decision text, unlimited alerts, exports, performance reports and API access are part of the paid plans.
Can a landlord track its own record?
Yes — that’s what the Landlord Monitor plan is for. Housing associations and councils use it to watch their own determinations, benchmark against peers, and get early warning when a new finding is published, before it becomes a headline.
Start holding landlords to account today.
Search every published Housing Ombudsman decision free — no account needed.