Selby District Council
202119687
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
Housing Ombudsman decisions
Structured summaries of published UK Housing Ombudsman determinations — outcomes, orders and compensation for each case. Every record links to the official source.
- Decisions indexed
- 16,224
- Landlords
- 1,795
- Severe maladministration
- 2,499
- Compensation ordered
- £7,607,904
Most recent
Peabody Trust
202109625
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
Broadland Housing Association Limited
202108799
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
Habinteg Housing Association Limited
202016889
The Ombudsman found maladministration in the landlord’s handling of NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT…
Maladministration
London Borough of Islington
202448147 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise…
No maladministration Reasonable redress Severe maladministration Maladministration Mediation / settlement complaint handling delay asb record keeping communication failure
Peabody Trust
202347731 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of reports of personal items that were stored in communal…
Maladministration Service failure Severe maladministration Mediation / settlement complaint handling delay asb record keeping communication failure
London & Quadrant Housing Trust
202517130 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress, mediation settlement in the landlord’s handling of the landlord’s handling of repairs after a burst pipe. We have…
Maladministration Service failure Severe maladministration Reasonable redress Mediation / settlement damp and mould leak water ingress complaint handling delay repairs delay
London Borough of Hammersmith and Fulham
202316026 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of how the landlord handled the resident’s: Reports of a leak, decorative damage, and a…
Service failure Severe maladministration Maladministration Outside jurisdiction damp and mould leak water ingress complaint handling delay repairs delay
Thurrock Council
202336037 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for window repair and replacement. The resident’s reports of damaged roof,…
Maladministration Severe maladministration leak water ingress complaint handling delay repairs delay window repair
The Guinness Partnership Limited
202519986 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of The landlord responded to stage 1 and stage 2 within its policy…
Service failure No maladministration Severe maladministration Maladministration Outside jurisdiction complaint handling delay asb record keeping communication failure
Onward Homes Limited
202403318 Housing association
The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of roof leaks, damp and mould. Associated complaint.…
Severe maladministration Reasonable redress Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Metropolitan Thames Valley Housing (MTV)
202346688 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: a. The resident’s reports of flooding to her balcony and the…
Maladministration Service failure Severe maladministration Reasonable redress complaint handling delay repairs delay record keeping communication failure
Oxford City Council
202512026 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s ASB reports. We have…
Service failure Reasonable redress Severe maladministration Maladministration Mediation / settlement complaint handling delay asb record keeping communication failure
The Riverside Group Limited
202406793 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of The landlord’s handling of kitchen repairs. The landlord’s complaint handling.. Total…
Service failure Severe maladministration Maladministration No maladministration complaint handling delay repairs delay record keeping communication failure
Places for People Group Limited
202347611 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests and mites. We have also investigated the…
Service failure Maladministration Severe maladministration damp and mould complaint handling delay repairs delay record keeping
Royal Borough Of Greenwich
202337916 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Complaint. Our decision…
Maladministration Service failure Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Paragon Asra Housing Limited
202509212 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of a leak from the heating system. Complaint. Our…
Maladministration Reasonable redress Severe maladministration leak water ingress complaint handling delay repairs delay heating hot water
GreenSquareAccord Limited
202513966 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s request to change the tenancy agreement.…
Reasonable redress No maladministration Severe maladministration Maladministration complaint handling delay repairs delay record keeping communication failure
Shian Housing Association Limited
202315994
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. Response to the…
No maladministration Service failure leak water ingress complaint handling delay repairs delay communication failure
West Northamptonshire Council
202529663 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of repairs at the property, including damp and mould. We have also considered the…
Maladministration Service failure Severe maladministration damp and mould complaint handling delay repairs delay window repair
London & Quadrant Housing Trust
202340712 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of a faulty lift and the amount of compensation offered.…
Service failure Severe maladministration Maladministration complaint handling delay repairs delay lift failure record keeping
A2dominion Housing Group Limited
202343567 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Its request for the resident to move…
No maladministration Service failure Severe maladministration Maladministration Mediation / settlement complaint handling delay record keeping communication failure fence repair
Woking Borough Council
202347827 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB).…
Maladministration Service failure Reasonable redress Severe maladministration Mediation / settlement complaint handling delay repairs delay window repair asb
Hyde Housing Association Limited
202314832 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB).…
Maladministration Reasonable redress Severe maladministration Service failure complaint handling delay repairs delay window repair asb
Stonewater Limited
202307883 Housing association
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Management of the building, estate and the associated charges. Complaint handling. Our decision (determination) We…
Service failure Maladministration complaint handling delay repairs delay window repair service charge
London Borough of Lewisham
202527711 Local authority / ALMO / TMO
The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of : The managing agent’s response to the resident’s reports of damp and mould. The managing agent’s…
No maladministration Maladministration Severe maladministration damp and mould leak water ingress repairs delay window repair
Places for People Group Limited
202406088 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Management of the resident’s building and estate. Complaint handling. Our decision (determination) We found: Maladministration in the…
Hyde Housing Association Limited
202344221 Housing association
The Ombudsman found service failure, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s query about buildings insurance. Our decision (determination) There was service…
Notting Hill Genesis
202327302 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s concerns that it had incorrectly charged her for services. Our…
Reasonable redress Maladministration Severe maladministration complaint handling delay service charge
London Borough of Tower Hamlets
202331397 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets…
Maladministration Severe maladministration Mediation / settlement asb record keeping communication failure
Southern Housing
202519494 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a broken lift and subsequent repairs. Associated…
Maladministration No maladministration Severe maladministration repairs delay lift failure record keeping communication failure
Bromsgrove District Housing Trust Limited
202517937 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. Our decision…
Maladministration Service failure Severe maladministration damp and mould complaint handling delay repairs delay window repair
Metropolitan Thames Valley Housing (MTV)
202507182 Housing association
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress, severe maladministration, mediation settlement in the landlord’s handling of The resident’s complaint is about the…
Maladministration Service failure No maladministration Reasonable redress Severe maladministration Mediation / settlement damp and mould leak water ingress complaint handling delay repairs delay
Arun District Council
202501093 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We found that: There was maladministration in how the…
Maladministration Service failure Severe maladministration Outside jurisdiction damp and mould leak water ingress complaint handling delay repairs delay
East End Homes Limited
202447180 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s responses to the resident’s reports of damp, mould, and overcrowding. We have also…
Maladministration No maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
One Housing Group Limited
202422862 Housing association
The Ombudsman found maladministration, mediation settlement, severe maladministration, service failure in the landlord’s handling of the landlord’s: handling of remediation works to cladding on the property handling of…
Maladministration Mediation / settlement Severe maladministration Service failure complaint handling delay record keeping communication failure wall repair
Southwark Council
202408002 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp, mould and associated…
Maladministration No maladministration Severe maladministration Service failure damp and mould leak water ingress complaint handling delay disrepair
London Borough of Hillingdon
202402273 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s request that it remove protective floor coverings. The landlord’s handling of…
No maladministration Severe maladministration complaint handling delay repairs delay record keeping carpet damage
London Borough of Hammersmith and Fulham
202342558 Local authority / ALMO / TMO
The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of multiple repairs at the property. We also investigated the landlord’s…
Severe maladministration Reasonable redress Maladministration damp and mould complaint handling delay repairs delay window repair
London & Quadrant Housing Trust
202338664 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports of intermittent heating and hot water in the property. We have also…
Maladministration Severe maladministration damp and mould complaint handling delay repairs delay heating hot water
Bristol City Council
202324241 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of assault. We have also investigated the landlord’s…
Maladministration Service failure Severe maladministration complaint handling delay repairs delay asb record keeping
Acis Group Limited
202324119 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects. We have also considered…
Service failure No maladministration Severe maladministration Maladministration complaint handling delay repairs delay lift failure record keeping
London Borough of Lambeth
202319330 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak from the bedroom ceiling. Repairs to the kitchen. The resident’s…
Maladministration Severe maladministration leak water ingress complaint handling delay repairs delay window repair
London Borough of Waltham Forest
202312763 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of how the landlord handled external repairs at the property. We have also considered the landlord’s…
Reasonable redress Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Karbon Homes Limited
202524862 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) 3. We found maladministration in the landlord’s handling of the repairs to the…
Maladministration Service failure Severe maladministration damp and mould complaint handling delay repairs delay record keeping
Southern Housing
202518113 Housing association
The Ombudsman found reasonable redress in the landlord’s handling of how the landlord responded to the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling. Our decision…
Oxford City Council
202517957 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of drainage issues centred around a path in the front garden. This was changed from cement…
Reasonable redress Severe maladministration Maladministration Service failure complaint handling delay repairs delay record keeping communication failure
Richmond Housing Partnership Limited
202501446 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of The resident’s complaint is about how the landlord dealt with her reports of pests and…
Reasonable redress Severe maladministration Maladministration Service failure complaint handling delay repairs delay record keeping communication failure