Clarion Housing Association Limited

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s administration of service charges for major works. We have also…

The Ombudsman found maladministration, reasonable redress, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the windows. We have also considered the…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports about the heating system. We will also look at the landlord’s handling…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports about cracks on an external wall. complaint. Our…

The Ombudsman found reasonable redress, no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s: Handling of the resident’s reports of anti-social…

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s request to be removed from her joint tenancy and liability for…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to her boiler and her request to have the…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: Service failure in the landlord’s handling…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlords: Handling of door and floor repairs. Complaint handling. Our decision (determination) We…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Requests for information about service charges. Associated…

The Ombudsman found service failure, reasonable redress, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of ASB.…

The Ombudsman found reasonable redress, severe maladministration, maladministration, no maladministration in the landlord’s handling of The landlord’s handling of the adaptation and extension of the resident’s new…

The Ombudsman found reasonable redress, maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We have found that: There was reasonable redress in…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports of leaks and associated damp and mould in the property. We have also…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s reports of drainage issues and its handling of…

The Ombudsman found service failure, maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s concerns about the condition of the back…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports and concerns about various repair issues. Our decision We have not investigated the resident’s…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s request for a pathway over the communal lawn. We have also…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: handling of repairs to the property’s dividing garden fence. handling of the complaint. Our…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of Our decision (determination) There was no maladministration in the landlord’s handling of: The resident’s report that staff…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of adaptations. We have also…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the: resident’s reported damp and mould in his property. pest proofing, drains…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of a request for the…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlords handling of: The resident’s report of uneven paving in the rear garden. The associated…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord’s lack of investment in the resident’s estate. The landlord’s complaint handling. Our decision (determination) There…

The Ombudsman found service failure, severe maladministration, maladministration, outside jurisdiction, reasonable redress in the landlord’s handling of The suitability of the property. The condition of the property at…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the communal lift. We have also investigated the…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about how the landlord dealt with her reports of ASB. We have also considered…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of how the landlord responded to: Reports of damp and mould. The associated complaint. Our…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries about her service charge, specifically a request for a breakdown of the costs. Our decision…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found that: There was service failure in the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the required repairs to the communal door. Our decision (determination) The complaint was…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of; the resident’s reports of various repairs required to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the…

The Ombudsman found reasonable redress, maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We have found: Reasonable redress in the landlord’s…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of temporary accommodation payments. We have also investigated the landlord’s…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Communication with the resident about repairs and remedial works.…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of snags, defects and issues in his…

The Ombudsman found reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: The resident’s ASB reports. The associated complaint.…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord failed to meet its policy timeframe commitments both at stage 1 and stage…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs required to a retaining…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the property. The associated complaint. Our decision…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Condensation, damp and mould. Damaged plaster. We have also considered…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of fire safety concerns. We have also considered the landlord’s…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Queries about his service charges and…

The Ombudsman found maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of the: Reasonableness of the resident’s service charge and level of increase from April…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of missed appointments. We have also investigated the…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to the resident’s concerns about having…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about garden maintenance. Response to reports of a…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about updating her parking…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress, no maladministration in the landlord’s handling of The landlord’s handling of: The resident’s reports of antisocial…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s housing arrangements. We have also investigated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about insulation. Our decision (determination) The complaint was resolved with intervention. We have…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the heating system. Handling of reports of damp…

The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of Our decision (determination) We have found that there was maladministration in the landlord’s handling…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of water…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of queries about actual service charges for tax year 2021 to…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for explanation of the service…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to: A window repair. A pest infestation. We have also investigated the landlord’s…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour. Handling of the associated…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of cracks to the back wall. The associated complaint. Our…

The Ombudsman found reasonable redress, maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We found there was: Reasonable…

The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of how the landlord handled: a report of a burst pipe the subsequent repairs the resident’s…

The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Handling of repairs. Response to the resident’s request for…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of how the landlord handled: the service charge query the resident’s complaint Our decision (determination) We found there was…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of The landlord accepted failings in its handling of the resident’s complaints. It…

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of concerns with the location of a parking bay. How the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The resident’s complaint about rent payments is not within our jurisdiction. We have made orders for the…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the void standard of the property and associated repairs. We…

The Ombudsman found service failure, reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of repairs to address: A banging noise…

The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: Compensation for the loss of heating. Bathroom repairs.…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of repairs and reports of subsidence to the property. We have…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents request for information about the keys given to him. Our decision (determination) The complaint was resolved…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks. Damp and mould. We…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of a bathroom leak and the associated repairs. We have also investigated the…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for adaptations at the property. We…

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s move to a new property. We have also…

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about her service charges. How the landlord…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of communal repair issues. How the landlord handled the complaint. Our…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about fire safety remedial works and…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to reports of the condition and safety of the resident’s…

The Ombudsman found service failure, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of reports of ASB. We have also investigated the landlord’s…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of how the landlord handled the resident’s: application for a management transfer…

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the heating and hot water…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of antisocial behaviour (ASB). We have also investigated the…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of how the landlord handled: reports of damp and mould, and the associated repairs the resident’s complaint…

The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We have found that: There was…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about his service charges, including: Whether the costs are reasonable. How the costs are divided.…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of door and window issues. concerns…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns about service charges for: Ground…

The Ombudsman found maladministration, reasonable redress, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leak into her bathroom. We…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Requests for information about the service…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns the parking scheme went against the terms of the lease.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s hot water supply.. Total compensation ordered: £200.

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress into the property. We have also…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the property when she moved in..

The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint..

The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.. Total…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like substance throughout the…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to a brick storage shed.. Total compensation ordered: £100.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of repairs to the kitchen…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.. Total compensation ordered: £350.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.. Total compensation ordered: £920.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s complaint handling.. Total compensation ordered: £100.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Roof leaks and associated mould. The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint handling..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould at the resident’s property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.. Total compensation ordered: £350.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: rehousing requests. associated complaint.. Total compensation ordered: £350.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint.. Total compensation ordered: £800.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement windows and related consultation…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that the condition of her…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.. Total compensation ordered: £1350.

The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s handling of the installation of an intercom system. We have also considered…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of flooding in his property.. Total compensation ordered: £433.

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.. Total compensation ordered: £400.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.. Total compensation ordered: £200.

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident concerning the letting condition and her repairs reports.. Total compensation ordered: £400.

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord's removal of the resident’s belongings..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of her child’s bedroom. The…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate staff…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s staff. the reports about the handling and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to the kitchen. The resident’s reports of damp…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the structural safety of the property. We have also considered the landlord’s complaint…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric cabling.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to a damp and mould problem and related repairs..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s request for…

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to her…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request for adaptations at her property. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: Repairs to the balcony door. Complaint handling..

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of reports of a bed bug infestation. Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the landlord did not properly consider her…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The resident’s…

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for information on how the service charge is calculated. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of asbestos, damp and mould.. Total compensation ordered: £1315.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A leak from the wet room and a leak in the hallway at the resident’s property. The associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs following a burst water pipe.. Total compensation ordered: £1550.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The Ombudsman has also considered the…

The Ombudsman found severe maladministration, service failure, maladministration, no maladministration in the landlord’s handling of the landlord's response to the resident's: reports of damage to personal belongings…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level of…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint..…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance.. Total compensation ordered: £700.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal areas. Associated complaint.. Total…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint.. Total compensation…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident's service charge queries. The complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance from her neighbours’…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint handling.. Total compensation…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of rodents in the property..

The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint handling and offer…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling..

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A service charge refund. Report of lack of service provision.…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports about damp and mould. The landlord’s handling of the resident’s reports about the condition of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to replace all the subfloor tiling in the property..

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. At the time of the…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has also…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated complaint..

The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns while he was…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns about the condition of his…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot water. Lift repairs.…

The Ombudsman found no maladministration, maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a fence. Response on communication preferences..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about his rent account..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The resident’s decant. The Ombudsman has also investigated…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of :.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs to the…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the communal intercom system.…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and mould and delays in…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.. Total compensation ordered: £100.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s…

The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of : the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.. Total…

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him from a…

The Ombudsman found no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects.. Total compensation ordered: £540.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We have also investigated the landlord’s…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal door.. Total compensation ordered: £550.

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord's handling of: The resident’s reports of damp and mould in the property.…

The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for a management transfer.. Total compensation ordered: £50.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.. Total compensation ordered: £400.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of cannabis use in the building. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his property. For information relating to his property. The…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about service charges..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Report of a leak. Associated complaint.. Total compensation ordered: £100.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. A lean-to. Her concerns about a…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident about: Draughty windows and doors. Damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's reports about low boiler and water pressure in the property..

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. Its complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the property’s front door. Complaint handling..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of drainage problems..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a replacement front door.. Total compensation ordered: £550.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports of ants at the property.. Total…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of : The landlord's handling of the resident's concerns about the condition of the property when let. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman…

The Ombudsman found reasonable redress in the landlord’s handling of reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak at the rear of the resident’s building..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his son…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also…

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The associated…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident concerning its handling of repairs to the front door.. Total compensation ordered: £100.

The Ombudsman found service failure in the landlord’s handling of the landlord’s management of parking on the resident’s estate..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s complaints…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request to alter her tenancy. Response to the…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff conduct. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens and replace fencing damaged by the fallen…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion heater, and trickle…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24,…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.. Total compensation ordered:…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The Housing Ombudsman has also considered…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of the associated…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics.. Total compensation ordered: £1765.

The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of court fees in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports regarding various repair issues at her property.…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.. Total compensation ordered: £600.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman has also…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about staff conduct during a telephone call..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot water in the property. Complaints.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint..

The Ombudsman found maladministration, mediation settlement, reasonable redress, service failure in the landlord’s handling of the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the…

The Ombudsman found severe maladministration, service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s report of repairs…

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Request for her windows to be replaced. Request…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about parking enforcement at her scheme.. Total compensation ordered: £100.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour (ASB).. Total compensation…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the landlord’s complaint handling..

The Ombudsman found service failure, no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: the resident’s concerns about the property condition at the…

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at her property. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas leak. This Service has also considered the landlord’s:…

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her subsequent…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. The associated complaint handling. The…

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.. Total compensation ordered: £450.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. The replacement of her property’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required to windows. The Ombudsman has…

The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to succeed…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports of damp and mould in the property. placing the resident in temporary accommodation during the planned repairs. The…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about a lack of services charged for but…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of the complaint.. Total compensation ordered:…

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlords handling of the residents reports of damp and mould at her property and the associated repair works.…

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending without a scheduled…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for an urgent…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The condition of a property at the start of the tenancy. The adequacy of the heating…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The communication to the resident about parking space availability and permits at the resident’s housing…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to her roof following a leak. The resident’s associated complaint..…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property..

The Ombudsman found mediation settlement in the landlord’s handling of : The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within the property; The resident’s associated…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply.…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp and mould in the property. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection of the…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlords handling of the defects to the residents property. The landlords handling of the defects to the residents…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Handling of window defects. Response to the resident’s reports of noise from…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s reports…

The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the resident’s request to assign her tenancy to her daughter.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof repairs, condensation and cold..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The residents request to be rehoused. The complaint.. Total compensation ordered: £500.

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s…

The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the property.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the rent increase.. Total compensation ordered: £1300.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of compensation..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage caused to a window in 2021..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £700.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold in her home.. Total…

The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the way the landlord handled: The sale of the resident’s property; The resident’s complaint.. Total compensation ordered: £300.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change the locks on the property…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a fly infestation. The Ombudsman has also considered the landlord’s complaint handling.. Total…