Clarion Housing Association Limited — case 202437769
Maladministration
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports and concerns about various repair issues. Our decision We have not investigated the resident’s complaint because it is outside of our jurisdiction. Re.
The full determination
Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He lives in a flat. He complained about various repair issues soon after he moved in. He subsequently made a legal disrepair claim. The resident has vulnerabilities relating to his physical and mental health. These include a heart condition and attention deficit hyperactivity disorder (ADHD).
What the complaint is about The complaint is about the landlord’s response to the resident’s reports and concerns about various repair issues. Our decision We have not investigated the resident’s complaint because it is outside of our jurisdiction. Reasons The landlord has supplied evidence that shows a court ‘struck out’ (dismissed) the resident’s legal claim because he did not provide it with supporting information. We may not consider complaints which concern matters where a resident has or had the opportunity to raise their complaint/concerns as part of legal proceedings.
In this case, we are satisfied that the resident had an opportunity to raise his concerns with a court. He may be able to challenge the court’s previous decision. If the resident wants to pursue the matter with the court, we encourage him to seek legal advice. Citizens Advice has a website that includes information about the legal process.
This is a structured summary of a published determination. The official decision is the
authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.
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