54north Homes Limited
202502900
The Ombudsman found service failure in the landlord’s handling of the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint…
Housing association
54north Homes Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- No maladministration 1
- Service failure 2
54north Homes Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
All landlords54north Homes Limited
202109465
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint..
No maladministration Service failure complaint handling delay asb communication failure carpet damage
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