Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Ability Housing Association's maladministration rate (67%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202509686 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of the resident’s: Fire safety concerns. Concerns about…
202322628
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp and…
202410761
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for…
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