Accent Housing Limited

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of how the landlord handled the resident’s reports of a leaking roof and resulting damp and mould. We have also…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s response to reports of mice in the property. There…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of damp and mould in the bathroom and a leaking shower. We have…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s: Response to the resident’s reports of ASB.…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not given her copies…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the wet room. The associated complaint.. Total compensation ordered: £700.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about water ingress at her home.. Total compensation ordered: £300.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of window repairs causing damp/mould complaint handling.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.. Total compensation…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: A roof leak, damp and mould, and internal repairs. The resident’s reports of damage…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her: Reports of damp and mould and subsequent repairs. Reports of the…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her fence Delays in the…

The Ombudsman found severe maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property and the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.. Total compensation ordered: £300.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen.. Total compensation ordered: £555.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a broken boundary fence.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of electric repairs in the resident’s home. Handling of the associated complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a fire being caused by a contractor..

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman has also investigated the landlord’s complaint handling..

The Ombudsman found service failure in the landlord’s handling of the condition of the resident’s property at the start of her tenancy.. Total compensation ordered: £400.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication issues around…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the property when he moved in.. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak and damage to the living room ceiling. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs.. Total compensation ordered: £700.

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling…

The Ombudsman found service failure in the landlord’s handling of : the increase in rent and service charges. the landlord’s communication and information regarding service charges.. Total compensation ordered: £50.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service charges. Charges for the replacement of a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports of damp and mould in the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the windows and doors in the resident’s property. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the back door and laminate flooring in the property. The landlord’s complaint handling.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of concerns about the grounds maintenance.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of communal repairs.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage to her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports of a repair to the handrail on the fire…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlords handling of the resident’s: Reports of window repairs. Associated complaint.. Total compensation ordered: £1437.

The Ombudsman found no maladministration, service failure in the landlord’s handling of ; The landlord's response to the resident's reports of having no heating and hot water. The landlord's handling of the resident's…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her property. The conduct of a staff member of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a drain replacement..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The landlord's handling of…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint.. Total compensation ordered:…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s allegations of non-compliance with policies set out by the Department for Levelling Up,…

The Ombudsman found no maladministration in the landlord’s handling of : The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The…