Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Aldwyck Housing Group Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
201907614
The Ombudsman found service failure in the landlord’s handling of service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered the landlord’s handling of the resident’s…
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