Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Array's maladministration rate (0%) is lower than the average for comparable landlords (81%) across published Ombudsman determinations.
202001047
The Ombudsman found outside jurisdiction in the landlord’s handling of The resident complains about the level of service charge charged in relation to his property and the reasonableness of the charge..
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.