Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Ash Shahada Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202224114
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has also investigated the landlord’s handling of…
202442114 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s electricity charges, consumption, and her subsequent request for a refund. Our decision (determination) The…
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