Ashford Borough Council
202433225
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August 2024 and November 2024.. Total…
Local authority / ALMO / TMO
Ashford Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 11 published decisions.
- No maladministration 3
- Reasonable redress 1
- Service failure 7
- Maladministration 8
- Mediation / settlement 2
Ashford Borough Council's maladministration rate (91%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (11)
All landlordsAshford Borough Council
202319724
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a leaking…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Ashford Borough Council
202419849
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. faulty radiators. repairs to…
Maladministration Service failure leak water ingress complaint handling delay repairs delay window repair
Ashford Borough Council
202335294
The Ombudsman found maladministration, mediation settlement, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: A roof leak and ceiling repairs including the removal of…
Maladministration Mediation / settlement Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Ashford Borough Council
202308502
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the…
Service failure Maladministration damp and mould complaint handling delay repairs delay window repair
Ashford Borough Council
202232468
The Ombudsman found no maladministration in the landlord’s handling of : The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s…
Ashford Borough Council
202112658
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP)…
Ashford Borough Council
202123303
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from the property above..
Ashford Borough Council
202013423
The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from…
Mediation / settlement Maladministration No maladministration complaint handling delay asb lift failure communication failure
Ashford Borough Council
202106882
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns:…
Maladministration No maladministration repairs delay communication failure carpet damage door repair
Ashford Borough Council
202001169
The Ombudsman found service failure in the landlord’s handling of : The managing agent’s communication with the resident after he informed it in February 2018 he was no longer living at the property. The managing…
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