Aster Group Limited

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We have found service failure with…

The Ombudsman found service failure, severe maladministration, mediation settlement, maladministration in the landlord’s handling of Our decision (determination) There was service failure in the landlord’s handling of:…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of reports of heat loss. We have also considered the landlord’s…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration, mediation settlement in the landlord’s handling of how the landlord responded to: Reports of ASB. Reports of damp…

The Ombudsman found no maladministration, severe maladministration, reasonable redress, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of anti-social behaviour. We have…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of 2. The landlord’s handling of: Pest control. The resident’s complaint. Our decision…

The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of communal door repairs and the quality of works. We have…

The Ombudsman found maladministration, reasonable redress, service failure, severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports about…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to the roof..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. Associated complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s property following a mutual exchange..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould,…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports.…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of issues with her neighbour..

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak.. Total compensation ordered: £1233.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s requests for replacement garden fencing..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for a management transfer. Request for…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of insulation repairs at the property..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to the main entrance…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.. Total compensation ordered: £250.

The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022.…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. The…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to remain in a decant property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise from his neighbour.. Total compensation ordered: £500.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a blocked sink. Reports about cuckooing…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s request to be reimbursed for the loss of his burger van. The…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. Request for the…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer.. Total…

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.. Total…

The Ombudsman found no maladministration in the landlord’s handling of The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of reports of repairs to the roof, and damp and mould issues..

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould, and repairs. Decants and request to make…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding the quality of works…

The Ombudsman found reasonable redress, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s prospective purchase of a shared ownership property..

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the conduct of two staff members. Handling of pest…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed for fraudulent…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the boiler and thermostat..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects to the property, including damp and mould and door repair issues.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s introduction of a service charge for the maintenance of a fall arrest system on the roof of the resident’s property. The landlord’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlords handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of defects and snagging issues raised by the resident. This report has also considered:…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202228755 Aster Group Limited 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of water leaking from a bay window. The resident’s reports of…

The Ombudsman found maladministration, service failure, outside jurisdiction in the landlord’s handling of the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould and the associated repairs; the adaptations…

The Ombudsman found maladministration, mediation settlement, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of an infestation. This service has…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of…

The Ombudsman found service failure, no maladministration, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to have her windows replaced.. Total compensation ordered: £125.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The condition of the resident’s property when she moved in. The resident’s request for compensation from the landlord for her…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to grant permission for the resident to keep his dog at the property..

The Ombudsman found no maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: the signup process. the condition of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s…

The Ombudsman found service failure in the landlord’s handling of : - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak..

The Ombudsman found no maladministration in the landlord’s handling of : The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the maintenance of trees resulting in an increased service charge..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of multiple defects in her new-build home..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of window repairs at the property and the amount of compensation offered..

The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s report of a chimney fire…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s communication to the resident about her rent arrears and rent increase..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property..

The Ombudsman found no maladministration in the landlord’s handling of how the landlord handled repairs to the resident’s path and subsequent flooding.. Total compensation ordered: £30.

The Ombudsman found no maladministration in the landlord’s handling of The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision not to treat the…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to…