Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Barnsbury Housing Association's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202439886
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the property without permission. The landlord’s…
202308415
The Ombudsman found no maladministration in the landlord’s handling of :.
201800265
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has also considered the landlord’s…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.