Blackpool Council
202213281
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her former property..
Local authority / ALMO / TMO
Blackpool Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 5 published decisions.
- No maladministration 4
- Service failure 3
- Maladministration 1
- Severe maladministration 1
- Mediation / settlement 1
Blackpool Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (5)
All landlordsBlackpool Council
202122535
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to…
No maladministration fence repair
Blackpool Council
202121118
The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports that that his sofa, stored in a…
Maladministration Service failure No maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Blackpool Council
202124721
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; reports of repair works to his…
Blackpool Council
202004838
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT Complaint 202004838 Blackpool Coastal Housing 26 February 2021 Our approach The Housing Ombudsman’s approach to…
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