Brighton Housing Trust
202211942
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint…
Housing association
Brighton Housing Trust
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- No maladministration 2
- Service failure 2
Brighton Housing Trust's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
All landlordsBrighton Housing Trust
202000807
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the water installation at the property..
Service failure No maladministration leak water ingress complaint handling delay repairs delay heating hot water
Landlord Monitor feature
Monitor Brighton Housing Trust and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.