Broadacres Housing Association Limited
202313562
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct..
Housing association
Broadacres Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 7 published decisions.
- No maladministration 3
- Reasonable redress 3
- Service failure 6
- Maladministration 2
- Mediation / settlement 1
Broadacres Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (7)
All landlordsBroadacres Housing Association Limited
202324054
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff.. Total compensation…
Reasonable redress Service failure leak water ingress repairs delay communication failure garden maintenance
Broadacres Housing Association Limited
202310178
The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of its decision to place the resident on a contact restriction and…
Maladministration Reasonable redress Service failure No maladministration complaint handling delay garden maintenance insulation
Broadacres Housing Association Limited
202207664
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The…
Maladministration No maladministration damp and mould leak water ingress repairs delay window repair
Broadacres Housing Association Limited
202113583
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of asbestos in their former property..
Broadacres Housing Association Limited
202103840
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this..
Broadacres Housing Association Limited
202002804
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by…
Mediation / settlement Service failure No maladministration complaint handling delay asb lift failure door repair
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