Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Bromford Flagship LiveWest Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202339152 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of missing…
202435302 Housing association
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of a foul smell from the bathroom…
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