Broxtowe Borough Council
202415587
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of boiler repairs..
Local authority / ALMO / TMO
Broxtowe Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 18 published decisions.
- No maladministration 5
- Reasonable redress 2
- Service failure 8
- Maladministration 11
Broxtowe Borough Council's maladministration rate (78%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (18)
All landlordsBroxtowe Borough Council
202330775
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's: Handling of reports of a drain blockage. Complaint handling..
Broxtowe Borough Council
202225014
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft..
Broxtowe Borough Council
202408760
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.. Total compensation ordered: £350.
Broxtowe Borough Council
202311275
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak in the bathroom, the kitchen ceiling, and…
Broxtowe Borough Council
202407294
The Ombudsman found service failure in the landlord’s handling of The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.. Total compensation ordered:…
Broxtowe Borough Council
202333724
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing…
Maladministration Service failure No maladministration Reasonable redress damp and mould leak water ingress repairs delay window repair
Broxtowe Borough Council
202209993
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her electricity meter. The Ombudsman…
Broxtowe Borough Council
202219034
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in her property; request for compensation for her personal belongings that had…
Broxtowe Borough Council
202222398
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint..
Broxtowe Borough Council
202111303
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a roof leak..
Broxtowe Borough Council
202122100
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould in the property.. Total compensation ordered: £300.
Broxtowe Borough Council
202017004
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of flooding to his property..
Broxtowe Borough Council
202105375
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp and mould. The landlord’s…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Broxtowe Borough Council
201913786
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof..
Broxtowe Borough Council
202008231
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the…
Service failure No maladministration leak water ingress complaint handling delay heating hot water lift failure
Broxtowe Borough Council
202101020
The Ombudsman found maladministration in the landlord’s handling of The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area..
Maladministration communication failure
Broxtowe Borough Council
202008071
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about:.
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