Camden Council

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the residents reports of repairs needed to a roof following a leak into the property, including: water ingress into the…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of major works to the communal area. The landlord’s record keeping..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into the property. reports of…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, and…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s queries about service charges for fire risk assessment works. the associated complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s report from 2021 for his property. Reports…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and damage to the bedroom carpet. Reports of subsidence…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of damp and mould at the resident’s property and her damaged belongings.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies.. Total compensation ordered: £100.

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs at the resident’s home. The resident’s complaint.. Total compensation ordered: £400.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s enquiries about ownership of and access to the back garden, and the use of the external…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the heating/hot water system. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of no heating and hot water related to the communal boiler and the heating charge she pays for this.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of disruption to the heating system..

The Ombudsman found maladministration, severe maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Drainage issues causing flooding, gurgling…

The Ombudsman found service failure in the landlord’s handling of the landlord’s communication with the resident following reports of antisocial behaviour (ASB).. Total compensation ordered: £100.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The boiler. Repairs throughout…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of: repairs to the heating controller and to address leaks in the property in the void period. the subsequent complaint..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and interior walls,…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould at the property. Complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould.. Total compensation ordered: £900.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould.. Total compensation ordered: £650.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of no heating in the property. The associated complaint handling.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the property below…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of antisocial…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of reports of damp and mould. complaint handling.. Total compensation ordered: £950.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of ASB. the complaint and the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of the associated…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in the property. The associated…

The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to reports of damp and mould, related repairs, and a crack in the window.. Total compensation ordered: £1000.

The Ombudsman found severe maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also considered…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and ceilings.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. Complaint.. Total compensation ordered: £900.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of compensation and its complaint…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken the decision to investigate the landlord's…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to the resident’s reports of faults with the heating and hot water system;…

The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the behaviour of and works outstanding by…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments. Reports of damp and mould, loss of heating…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of no gas supply in the property to enable the resident to use her cooker. Reported…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s requests for it to remove and reimburse her service charges for water storage tanks. The resident’s requests…

The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint.…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Decision to serve her a ‘notice of seeking possession’ (NOSP). Handling of her…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of service charge consultation. The landlord’s response to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of leaks from the property above.. Total compensation ordered: £400.

The Ombudsman found maladministration, service failure, mediation settlement in the landlord’s handling of the landlord’s response to: The resident’s water quality concerns at the property. The condition of the property…

The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s various repair requests including: Electric socket for a…

The Ombudsman found maladministration in the landlord’s handling of the resident’s reports concerning the landlord’s: Offer of compensation to settle a legal disrepair claim. Consideration of a request for a refund of…

The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of subsidence; request for repairs: to the boiler to…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. an…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in her property. Rehousing application.…

The Ombudsman found maladministration, severe maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: Service charges. The upkeep and…

The Ombudsman found severe maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a leak within his property. reports of damp and mould within his property.. Total compensation…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour in the building and on the estate. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling.. Total compensation ordered: £500.

The Ombudsman found service failure, reasonable redress, maladministration, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s reports of: The…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint..

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp…

The Ombudsman found no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The allocation of Flat 278. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of leaks from a soil pipe. The landlord’s handling of repairs to the kitchen. The landlord’s handling of…

The Ombudsman found service failure in the landlord’s handling of a request for adaptations to the balcony, including railings and netting, due to safety concerns for the resident’s daughter.. Total compensation…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs required to her wet room to make it more accessible and the resident’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint.. Total compensation ordered: £150.

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s: Response to reports of the lift being out of order. Handling of the complaint.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff conduct. The…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The resident’s concerns about the level of service charges. The landlord’s response to concerns about the standard of communal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.. Total compensation ordered: £550.

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s report of a leak and damage to his ceiling. Handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the lift being out of service..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for her toilet seat to be replaced by it..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the operatives repairing the front entrance…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The landlord’s handling of capital…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.. Total compensation ordered: £150.

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about parking management on their estate..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise disturbance from pipes..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise disturbance..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of This complaint is about:. Total compensation ordered: £500.

The Ombudsman found no maladministration in the landlord’s handling of : The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to offer the resident a permanent…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour…

The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of planned works. The cost of the planned works.. Total compensation ordered: £585.

The Ombudsman found service failure in the landlord’s handling of This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays to those repairs. b. The…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise and vibrations from the pipework in the property. Concerns about the impact that the…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202005428 Camden Council 11 August 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property.…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the residents reports of: Repairs to a communal gate. Leaks in the guttering at the property. Repairs to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the lift being out of…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance..

The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of The resident alleges that damage was caused to his belongings during replacement flooring works organised by the council..

The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201910624 Camden Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to residents’ reports about:.