Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Central and Cecil Housing Trust's maladministration rate (80%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202121654
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. Complaint handling.. Total compensation ordered: £150.
201914399
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of bed bugs in his flat. the alleged antisocial behaviour by the resident..…
202006602
The Ombudsman found reasonable redress, service failure in the landlord’s handling of This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations…
201909418
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication…
202002657
The Ombudsman found no maladministration in the landlord’s handling of The tenant has complained that: The landlord took too long to refund a service charge credit The landlord took too long to respond to concerns about…
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