Charnwood Borough Council
202501861
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of drains flooding in the garden of the property..
Local authority / ALMO / TMO
Charnwood Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 15 published decisions.
- No maladministration 4
- Reasonable redress 3
- Service failure 6
- Maladministration 8
- Severe maladministration 2
- Mediation / settlement 2
Charnwood Borough Council's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (15)
All landlordsCharnwood Borough Council
202431637
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits.…
Maladministration Reasonable redress Service failure leak water ingress complaint handling delay repairs delay window repair
Charnwood Borough Council
202336968
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal…
Maladministration No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Charnwood Borough Council
202325335
The Ombudsman found reasonable redress in the landlord’s handling of the amount of compensation the landlord offered the resident..
Charnwood Borough Council
202446541
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould at the property..
Charnwood Borough Council
202229093
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint..
Severe maladministration Maladministration leak water ingress complaint handling delay repairs delay lift failure
Charnwood Borough Council
202222678
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for the property’s repair records..
Charnwood Borough Council
202308618
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the installation of a new kitchen. This Service has also considered the landlord’s handling of the…
Charnwood Borough Council
202208480
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the…
Mediation / settlement Service failure No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Charnwood Borough Council
202215660
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at…
Charnwood Borough Council
202109899
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of…
Maladministration Mediation / settlement Service failure complaint handling delay repairs delay window repair asb
Charnwood Borough Council
202120834
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the level access shower and the level of compensation offered.. Total compensation ordered: £2496.
Severe maladministration leak water ingress complaint handling delay repairs delay communication failure
Charnwood Borough Council
202111440
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling…
Charnwood Borough Council
202014424
The Ombudsman found no maladministration in the landlord’s handling of : How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the…
Charnwood Borough Council
202017121
The Ombudsman found maladministration in the landlord’s handling of the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of…
Maladministration
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