Chelmer Housing Partnership Limited
202416866
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint..
Housing association
Chelmer Housing Partnership Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 19 published decisions.
- No maladministration 6
- Reasonable redress 7
- Service failure 11
- Maladministration 9
- Mediation / settlement 3
Chelmer Housing Partnership Limited's maladministration rate (79%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
Decisions (19)
All landlordsChelmer Housing Partnership Limited
202216566
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the…
Chelmer Housing Partnership Limited
202433911
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint..
Chelmer Housing Partnership Limited
202300166
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling..
Chelmer Housing Partnership Limited
202417572
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the resident’s…
Chelmer Housing Partnership Limited
202328124
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about…
Service failure No maladministration leak water ingress repairs delay heating hot water communication failure
Chelmer Housing Partnership Limited
202307215
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by a neighbour.…
Maladministration Service failure complaint handling delay asb communication failure garden maintenance
Chelmer Housing Partnership Limited
202329601
The Ombudsman found maladministration, service failure in the landlord’s handling of how the landlord handled the resident’s requests for it to remove waste from her garden. We have also considered the landlord’s record…
Chelmer Housing Partnership Limited
202308683
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her…
Maladministration Mediation / settlement Service failure No maladministration asb communication failure
Chelmer Housing Partnership Limited
202122681
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her request to move..
Chelmer Housing Partnership Limited
202218904
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: request for a fence in the communal area. reports of noise and anti-social behaviour (ASB) in the…
Chelmer Housing Partnership Limited
202201298
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Report about the conduct of an employee. Report that the expected work was not completed.…
Reasonable redress Service failure damp and mould leak water ingress disrepair communication failure
Chelmer Housing Partnership Limited
202221244
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of the associated complaint.. Total compensation ordered: £1000.
Chelmer Housing Partnership Limited
202120024
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for adaptions to their property.. Total compensation ordered: £500.
Service failure Maladministration complaint handling delay repairs delay record keeping communication failure
Chelmer Housing Partnership Limited
202209244
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the level of compensation offered by the landlord in relation to the resident’s reports about: Property condition issues he reported…
Chelmer Housing Partnership Limited
202203818
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the replacement of a gate at the resident’s property..
Chelmer Housing Partnership Limited
202113954
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also about the associated…
Chelmer Housing Partnership Limited
202102484
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s…
Reasonable redress No maladministration Service failure damp and mould complaint handling delay decant communication failure
Chelmer Housing Partnership Limited
202001978
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to…
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