Cheltenham Borough Homes Limited
202222578
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.. Total compensation ordered: £750.
Local authority / ALMO / TMO
Cheltenham Borough Homes Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- Maladministration 2
Cheltenham Borough Homes Limited's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (2)
All landlordsCheltenham Borough Homes Limited
202216212
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint.. Total compensation ordered: £950.
Landlord Monitor feature
Monitor Cheltenham Borough Homes Limited and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.