Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Cheshire West and Chester Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202407050
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated…
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