Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Christian Action Enfield Housing Association Limited's maladministration rate (90%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202343167 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: An issue with the boiler…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also…
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s…
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused..
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for compensation in…
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for a management move. The Ombudsman has…
The Ombudsman found maladministration, mediation settlement, service failure, severe maladministration in the landlord’s handling of The complaint relates to: The landlord’s management of the resident’s antisocial…
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint..
The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.