Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Cirencester Housing Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202203149
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s heating and hot water systems. The Ombudsman has also considered the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.