Citizen Housing

The Ombudsman found no maladministration, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of ASB. Complaint. Our…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of communal lift repairs. We have also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s management of repairs concerning leaks and associated damp and mould. We have also…

The Ombudsman found mediation settlement, reasonable redress, no maladministration, severe maladministration, maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s:…

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a pest infestation. Concerns…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Concerns about asbestos. Reports of damp and mould. Request…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We have found that: There was maladministration in the landlord’s handling…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of multiple repairs at the property, including damp and mould. Associated…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of reports of ASB. We have also investigated the landlord’s complaint handling. Our…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of an alleyway. We have also…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of how the landlord dealt with the reported leak at the property and the amount of…

The Ombudsman found no maladministration, service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Anti-social behaviour (‘ASB’) reports in…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the installation of the wet room. We have also…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB) The landlord’s complaint…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: There was service failure by the landlord in…

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the way the landlord dealt with: Questions about the calculation and apportionment of service charges.…

The Ombudsman found no maladministration in the landlord’s handling of : The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.. Total compensation ordered: £240.

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.. Total compensation ordered: £800.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks..

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of…

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. reports of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for compensation for damaged possessions.. Total compensation ordered: £75.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, subsequent damage, and damp…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response concerning: The resident’s dissatisfaction with the placement of a warning marker on his account, his…

The Ombudsman found maladministration, no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s: Report of a leak and associated repairs. Request…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of issues with the resident’s living room light switch ..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Rent account queries Reports of damp and mould.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by damp and mould. Associated complaint..…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's: Response to the resident’s reports of a leak causing damp and mould at the property. Complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of dangerous electrical wiring in his garden. The landlord's request for access to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of damage to the resident’s property because of a leak.. Total compensation ordered: £600.

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of the bathroom and toilet windows’ opening, closing, and damp and mould issues.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint handling.. Total…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: Handling of the resident’s reports of repairs. Handling of cancelled…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a transfer..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns regarding a leak affecting the communal area and the associated repairs.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Request to reimburse the insurance excess fee..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of a freezer being unplugged and food being affected..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic gate to be…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of cockroaches. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about repairs to the communal entry door..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the security of the block. We have also considered the landlord’s handling…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The replacement of three internal doors and a front entrance door. Communal door repairs. The…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of a gas leak at the property..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of reports of damp and mould.. Total compensation ordered: £800.

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could not move in.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for replacement internal doors..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s rent account, including arrears..

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of the residents service charge account and the high level of service charge requested from her in August 2022..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to install a patio door. The Ombudsman has also investigated the landlord’s complaint handling..…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak. The associated complaint.. Total compensation ordered: £600.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: anti-social behaviour (ASB) reports. heating and hot water repairs. rent arrears. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the applicant’s application to succeed her deceased grandmother’s property and whether it should have advised her of her…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a water leak from an upstairs property into her bathroom…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the balcony…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Report of a leak in the bedroom. Associated complaint.. Total compensation ordered: £250.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a rodent infestation in the resident’s property. The Ombudsman has also investigated the landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property..

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of The resident has complained about the landlord’s: response to reports of antisocial…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports about cleaning charges. The resident’s reports of fly tipping…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports about non-residents gaining access to communal areas in the building her…

The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The applicant’s housing application pre-May 2021 The applicant’s housing…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to do works at his…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The landlord’s handling of the resident’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns: How the landlord handled repairs to the heating system when the resident moved into the property. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of damp and mould at the resident’s property.. Total compensation ordered: £200.

The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to a leak from the water tank in the loft of the property, and; complaint handling.. Total compensation ordered: £300.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s request to be compensated following a total loss of gas to the property. complaints…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to be rehoused..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding the conduct of its staff..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas safety check. The landlord’s request to replace the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: its decision to implement contact restrictions;…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated complaint handling.. Total…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The level of support provided by the landlord to the resident in relation to rent arrears (including serving a Notice Seeking…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation..

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.. Total…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The complaint was about the landlord’s: Response to the resident’s reports of damp at the property and request for repairs.…

The Ombudsman found maladministration in the landlord’s handling of the level of the service charge and the explanation provided by the landlord for its increases..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: The heating in her property not working. Damp and mould in her property..…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202015791 Citizen Housing 5 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found service failure in the landlord’s handling of the level of compensation offered to the resident for repair delays and lack of communication.. Total compensation ordered: £190.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to:.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident's reports of various repairs at the property, including to the floorboards, toilet, and to prevent pest access.…

The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202004238 Citizen Housing 18 August 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for adaptations to her property. The complaint is about the landlord’s handling…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s requests for repairs to the floorboards in his property prior to July 2020. The effect that the condition of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s ‘Voluntary Right To Buy’ (VRTB) application..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord: providing inaccurate information to the resident about the number of years remaining on the lease; making a decision…