Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
City of Doncaster Council's maladministration rate (79%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202519515 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for the neighbour’s raised flowerbed to be removed.…
202507105 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the condition of the property when it was let and the landlord’s response to reports of repair, including damp and mould. Our decision (determination)…
202409587 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB).…
202422091
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response about the resident’s antisocial behaviour (ASB) reports..
202320184
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord's handling of: The delays in its out of hours telephone number being answered. The associated…
202341833
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s reports that the shower was not working when the property was let..
202339564
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. The associated complaint.. Total…
202311557
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s complaint…
202308766
The Ombudsman found no maladministration in the landlord’s handling of how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman has also considered the landlord’s…
202231462
The Ombudsman found service failure in the landlord’s handling of the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of a neighbour’s Right to Buy (RTB) purchase…
202302011
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to reports of noise caused by building works. The landlord’s handling of the resident’s request for…
202205052
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the repair to the gable end wall of the property. Response to the report of a bee…
202108038
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also…
202005368
The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to ask the resident to remove or reduce the height of their fence.. Total compensation ordered: £150.
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