Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Co Op Homes South Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202012691
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use of a rooftop…
202002121
The Ombudsman found service failure in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by his neighbour..
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