Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Colchester Borough Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202110444
The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also…
202122725
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s handling of the resident’s…
202127271
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos..
202214451
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. The resident’s reports about a neighbour’s…
202119755
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of defective guttering causing a leak into her property..
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