Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Colchester City Council's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202508040 Local authority / ALMO / TMO
The Ombudsman found no maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found no maladministration in the landlord’s handling of reports of a pigeon infestation. We…
202445527 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: Mould reports and compensation for…
202322371
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to request the resident to remove a conservatory..
202333886
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence..…
202325825
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..
202322142
The Ombudsman found reasonable redress in the landlord’s handling of : The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of…
202317518
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct.…
202232634
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of multiple repairs to his home..
202343106
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs to the…
202300696
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of…
202226334
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also assessed the landlord’s record keeping.. Total…
202310994
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: The condition of the property when she moved in following a mutual exchange.…
202321024
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to various repairs within the property and the resident’s request for compensation for damaged belongings.. Total compensation…
202226995
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered…
202201413
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports about damp and mould. Reports about a pest infestation. Concerns about the…
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