Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Community Gateway Association Limited's maladministration rate (58%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202336257 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, reasonable redress, maladministration in the landlord’s handling of The landlord’s handling of: Repairs, in particular: The front…
202404869 Housing association
The Ombudsman found service failure, maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the extractor fans. Reports of damp in the…
202300470 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: Processing of the resident’s application to a lettings scheme. Response to the resident’s concerns about staff…
202325167 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of: ASB and staff conduct. Repairs.…
202202470
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
202335999
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to move to a new property. The landlord handling of reports about staff conduct..
202209378
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident..
202127389
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to install a boundary fence around her garden..
202015749
The Ombudsman found no maladministration in the landlord’s handling of The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the…
201904880
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB): between 2010 and February 2019. from February…
202006096
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without…
202002560
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 pandemic; Handling of…
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