Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Community Housing Initiative's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202210915
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The landlord's response to the resident's reports of outstanding repairs to the building. The landlord's communication…
Landlord Monitor feature
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