Cornwall Council

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Report of a leak. Concerns about pest infestations. Concerns…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp and…

The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of the landlord installing: A new heating system and the associated cost to the resident of operating it.…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the residents concerns about major building works, repairs, and disabled…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: Reports of noise nuisance. The resident’s complaint. Our…

The Ombudsman found maladministration, service failure, outside jurisdiction, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Antisocial behaviour…

The Ombudsman found severe maladministration, maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: Damp and mould in the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to allocate the neighbouring property to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about damp and mould.. Total compensation ordered: £2821.

The Ombudsman found reasonable redress in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The associated formal complaint.. Total…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a leak from the roof at her property. The landlord’s handling of the…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation…

The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s handling of his complaint about contractors wearing PPE.. Total compensation ordered: £300.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the property’s boiler; complaints handling.. Total compensation ordered: £100.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concern that the age of his neighbours is a breach of their tenancy agreement; the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of her wet room being defective. The landlord’s handling of the associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property.. Total compensation ordered: £400.

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst water main at the resident’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlords handling of the resident’s report of leaks from his roof..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : the level of compensation offered to the resident further to his reports of water ingress, damp and mould. the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The complaints are about the landlord’s:. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of lead in the water supply and the effects this has had on the health of the resident’s child..

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of : the landlord’s handling of a repair to the resident’s ceiling. the landlord’s administration of the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, decision to charge the…