Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Cotman Housing Association Limited's maladministration rate (80%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202405270
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a transfer. The Ombudsman will also…
202219362
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour…
202016991
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s application to be rehoused..
201914754
The Ombudsman found severe maladministration, no maladministration in the landlord’s handling of In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated…
201909104
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe leak; associated formal complaint..…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.