Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Cross Keys Homes Limited's maladministration rate (70%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202413160
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of : the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s…
202313867
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling. Total compensation ordered:…
202205537
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon monoxide…
202118626
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the leaseholder’s: Concerns about the communal garden. Objection to the replacement of cladding.…
202015692
The Ombudsman found service failure in the landlord’s handling of The landlord’s handling of the resident’s reports of noise and other anti-social behaviour from an upstairs neighbour in a previous property. The…
202103074
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about the condition of the property at the start of the…
202115873
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to a request for stronger water pressure to the resident’s shower..
202119455
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about repairs.. Total compensation ordered: £1000.
202103985
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from a neighbour..
202003275
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation…
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