Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Deptford Housing Co Operative Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202015524
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: record keeping; handling of the resident’s reports of discriminatory harassment and antisocial behaviour (ASB);…
202119624
The Ombudsman found service failure, severe maladministration in the landlord’s handling of : The landlord’s handling of repairs and upgrades at the resident’s property. This Service has also considered the landlord’s…
202117025
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting..
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