Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Derby City Council's maladministration rate (92%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202402676 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of: The support offered following a fire…
202424232
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.. Total compensation ordered: £500.
202214347
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered:…
202222467
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be…
202316973
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.. Total compensation ordered: £280.
202419744
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of an emergency repair to the front door lock..
202321778
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment..
202300055
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV..
202345219
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s complaint..…
202300582
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Concerns about the installation of a replacement kitchen at…
202212102
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202212102 Derby City Council 17 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…
202124724
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling..…
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