Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Derby Homes Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202323553
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The resident’s request for…
202114093
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202114093 Derby Homes Limited 25 April 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202119615
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up..
202206945
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of mould in his property..
202125471
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property..
202119453
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property..
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