Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Derwent Community Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling..
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.