Derwent Housing Association Limited
202202840
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process..
Housing association
Derwent Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 8 published decisions.
- No maladministration 6
- Reasonable redress 2
- Service failure 2
- Maladministration 2
- Mediation / settlement 1
Derwent Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (8)
All landlordsDerwent Housing Association Limited
202211282
The Ombudsman found maladministration in the landlord’s handling of the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property..
Derwent Housing Association Limited
202110835
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property..
Derwent Housing Association Limited
202103153
The Ombudsman found mediation settlement, no maladministration, reasonable redress in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her…
Mediation / settlement No maladministration Reasonable redress complaint handling delay repairs delay window repair asb
Derwent Housing Association Limited
202106364
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the service charge relating to drainage repairs..
Derwent Housing Association Limited
202010251
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to…
Service failure No maladministration leak water ingress window repair communication failure door repair
Derwent Housing Association Limited
202015548
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of…
No maladministration Reasonable redress damp and mould leak water ingress repairs delay window repair
Derwent Housing Association Limited
202010657
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual…
Service failure No maladministration complaint handling delay service charge carpet damage door repair
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