Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
Dudley Metropolitan Borough Council's maladministration rate (87%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202418280 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s request for: Kitchen renewal and repairs. An…
202436061
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at…
202227853
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a tenancy fraud investigation..
202327564
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs..
202230740
The Ombudsman found no maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the…
202307607
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. Handling of the resident’s…
202119458
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the resident’s concerns about the structural…
202121250
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her…
202125040
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that the spouse was seeking…
202205365
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour towards…
202121691
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: The condition of the property when it was let to…
202125324
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint.. Total compensation…
202005287
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a…
202119575
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to plaster a room at her property..
202122067
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the…
202109196
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s…
202113474
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the condition of the property when the resident moved in, following a mutual exchange..
202118269
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of badgers in her garden..
202008452
The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about:. Total compensation ordered: £50.
202102362
The Ombudsman found maladministration in the landlord’s handling of the local authority’s decision not to grant the resident the right to buy..
202015427
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about:.
202003643
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and…
201911389
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s…
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