Ealing Council
202107847
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour…
Local authority / ALMO / TMO
Ealing Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 7 published decisions.
- No maladministration 2
- Service failure 2
- Maladministration 5
- Severe maladministration 1
- Mediation / settlement 1
Ealing Council's maladministration rate (71%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (7)
All landlordsEaling Council
202005837
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the…
Ealing Council
202118784
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the Council’s decision about a management transfer request made in 2006..
Maladministration
Ealing Council
202005564
The Ombudsman found maladministration in the landlord’s handling of the landlords handling of a reported roof leak..
Ealing Council
201910837
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:. Total compensation ordered: £3600.
Maladministration Service failure Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Ealing Council
202006527
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property..
Ealing Council
202004088
The Ombudsman found no maladministration in the landlord’s handling of The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling of the…
No maladministration communication failure
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