East Devon District Council

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Repair requests. Concerns about asbestos in the shed roof. Concerns about the…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues,…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard of the work that the landlord…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the guttering at the property. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint handling.. Total compensation ordered: £700.

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp, mould and moisture. Repairs to the bathroom light. Its decision…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation to access to a communal…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s knowledge and information…

The Ombudsman found service failure, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s complaint that its contractor damaged his washing machine..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of the landlord’s staff and her request to deal…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of reports around staff conduct. Handling of the resident’s reports about the drainage work and external…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and insulation at the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: record keeping; handling of the resident’s reports of heating issues; handling of the resident's reports of window issues..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour..

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The Ombudsman has also investigated the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests to be…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The installation of a new water tank serving the resident’s property. The removal of the polystyrene tiles…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs..…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, noise…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.. Total compensation…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The resident’s liability to pay the service charge for the mobile support service (the MSS) during the…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…