Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
East End Homes Limited's maladministration rate (83%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202447180 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s responses to the resident’s reports of damp, mould, and overcrowding. We have also…
202413273 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. We have also…
202334186 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak. The associated complaint. Our decision…
202316016 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the underground car park at the block. These…
202435034
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.. Total compensation ordered: £350.
202320504
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling..
202306045
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould in the property. The associated complaint.. Total compensation ordered: £75.
202014929
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of…
202017580
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of flooding at his property and the associated damage.…
202121527
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Water ingress to the front of the property via the roof. Water ingress to the rear of the…
202005303
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill…
202001075
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s…
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