Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Eastbourne Borough Council's maladministration rate (79%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202418573 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s requests for external repairs. The landlord’s complaint handling.…
202427422
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the conduct of landlord…
202330568
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property..
202322173
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to requests to install a fence in the resident’s garden ..
202232743
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the soil stack pipe at the resident’s property.. Total compensation ordered: £800.
202229454
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The…
202312303
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of damp and mould in the resident’s property.. Total compensation ordered: £550.
202215189
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives..
202220188
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202220188 Eastbourne Borough Council 28 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…
202213599
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s: response to the resident’s…
202112042
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the guttering at the resident’s property and its response to the resident’s reports of…
202014000
The Ombudsman found service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for…
202003830
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at…
202003452
The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…
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