The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns following a missed gas safety check. Complaint handling..
Housing association
Eldonian Community Based Housing Association Ltd
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- Reasonable redress 1
- Service failure 1
Eldonian Community Based Housing Association Ltd's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (1)
All landlordsLandlord Monitor feature
Monitor Eldonian Community Based Housing Association Ltd and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.