Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Equity Housing Group Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202015743
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The complaint is around: The landlord’s communication around service charges. The landlord’s proposed increase to service charges…
201902020
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the windows and the length of time it took to replace the windows at the property. The…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.