Estuary Housing Association Limited

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a management move. The…

The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for tree maintenance. The landlord’s complaint handling.…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of anti-social (ASB) reports. We have also considered the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould from 2024. We have also considered the landlord’s complaint…

The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The complaint. The landlord’s policy says it will…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs to the hot water system..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman has also assessed the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has also considered…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould in the hallway cupboard. The Ombudsman will also…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: A repair to the kitchen window. The associated formal complaint..

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his concerns around vulnerability..…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to: Plumbing – Water tank/boiler, shower, taps and drainage; Roof leak…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of major works. Complaints handling.. Total compensation ordered: £600.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the property. This service has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated complaint.. Total compensation ordered: £500.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered.. Total compensation ordered: £300.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns regarding the security of the communal bike store following the theft of two bikes. The landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for compensation for an injury..